Remote Monitoring & Management Help

Monitoring and Management Dashboard and Wall Chart Iconography

This section lists the Dashboard icons for Remote Monitoring and Management (including Service Desk / PSA Integration as well as Windows features as Take Control, Patch Management, Managed Antivirus, Backup & Recovery, Windows System Tray Application, Automated Tasksand TeamViewer Integration), Mobile Device Management and App Control

For a list of the icons used in the Asset Tracking Dashboard please visit the Asset Tracking Iconography section.

Remote Monitoring and Management

Operating System

Windows

windows_icon

Linux

clip0458

Mac

osx_icon

Device

Server

server_icon

windows_icon

clip0707

Desktop

workstation_icon

windows_icon

osx_icon

Laptop

laptop_icon

windows_icon

osx_icon

Daily Safety Checks

dsc_icon

Antivirus Update Check

antivirus_update_check

windows_icon

clip0707

Apple System Log Check

critical_event_check_icon

osx_icon

Backup Check

backup_check_icon

windows_icon

clip0707

Critical Events Check

critical_event_check_icon

windows_icon

Drive Space Change Check

drive_space_change_icon

windows_icon

Event Log Check

critical_event_check_icon

windows_icon

Exchange Store Size

exchange_check_icon

windows_icon

Failed Login Check*

failed_login_check_icon

windows_icon

clip0707

osx_icon

File Size Check

disk_space_check_icon

windows_icon

File System Space Change Check

drive_space_change_icon

clip0707

osx_icon

Log File Check

critical_event_check_icon

clip0707

osx_icon

Backup & Recovery Selected Size Check

backup_check_icon

windows_icon

MTA Queue Check

exchange_check_icon

clip0707

MySQL Check

mysql_check_icon

clip0707

OS X Update Check

osx_icon

osx_icon

Physical Disk Health Check

physical_disk_icon

windows_icon

clip0707

osx_icon

Physical Memory Health Check

physical_memory_icon

clip0707

Script Check

script_check_icon

windows_icon

clip0707

osx_icon

SNMP Check

snmp_icon

windows_icon

WSUS Check

vulnerability_check_icon

windows_icon

24x7 Checks

247_icon

Bandwidth Monitoring

performance_monitoring_icon

windows_icon

clip0707

Daemon Check

windows_service_check_icon

clip0707

Disk Space Check

disk_space_check_icon

windows_icon

Event Log Check

critical_event_check_icon

windows_icon

File Size Check

disk_space_check_icon

windows_icon

File System Space Check

disk_space_check_icon

clip0707

osx_icon

Log File Check

critical_event_check_icon

clip0707

osx_icon

OS X Daemon Check

windows_service_check_icon

osx_icon

Performance Monitoring Check

performance_monitoring_icon

windows_icon

clip0707

PING Check

ping_check_icon

windows_icon

clip0707

Process Check

windows_service_check_icon

clip0707

osx_icon

Service Check

windows_service_check_icon

windows_icon

Script Check

script_check_icon

windows_icon

clip0707

osx_icon

SNMP Check

snmp_icon

windows_icon

clip0707

TCP Service Check

tcp_icon

windows_icon

clip0707

Web Page Check

webpage_icon

windows_icon

clip0707

Server Status

All Checks passed

server_ok

windows_icon

clip0707

Check(s) failure

server_ok

windows_icon

clip0707

Offline

server_offline

windows_icon

clip0707

Overdue - data not received

server_overdue

windows_icon

clip0707

Site Down (Data Overdue Cross Check)

site_down

windows_icon

clip0707

Workstation Status

All Checks passed

Desktop

workstation_ok

windows_icon

osx_icon

Laptop

laptop_ok

windows_icon

osx_icon

Check(s) failure

Desktop

workstation_error

windows_icon

osx_icon

Laptop

laptop_error

windows_icon

osx_icon

Offline

Desktop

workstation_offline

windows_icon

osx_icon

Laptop

laptop_offline

windows_icon

osx_icon

Generic

Add

add_icon

Edit

edit

Delete

delete_trash

Pass (also as User Audit Report Action)

Fail

Soft Failure

yellow_tick_new

Cleared

check_cleared

Cleared Inactive

cleared_inactive_icon

Reboot

windows_icon

reboot_icon

Reboot Required

Pending Reboot

Automated Tasks

windows_icon

automated_task_icon

Automated Tasks

Take Control

windows_icon

take_control_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

TeamViewer Integration

windows_icon

teamviewer_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Patch Management

windows_icon

patch_management_icon

Patch Status Check (was Vulnerability Check)

vulnerability_check_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Patches Pending

clip0314

Reboot Required

clip0313

Managed Antivirus

windows_icon

mav_bd_iconmav_vipre_check_icon

Managed Antivirus Check - Bitdefender

mav_bd_icon

Managed Antivirus Check - VIPRE

mav_vipre_check_icon

Active

Pending or Deactivating

Reboot Required

Installation or Deactivation Failed

Not Installed

Not Compatible

Backup & Recovery

windows_icon osx_icon

mob_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Windows System Tray Application

windows_icon

systray_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Remote Background Management

windows_icon

rbm_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Web Protection

windows_icon

web_protection_check_icon

Web Bandwidth Check

web_protection_check_icon

Active

Pending or Deactivating

Installation or Deactivation Failed

Not Installed

Not Compatible

Maintenance Mode/Windows

windows_icon

clip0707

osx_icon

maintenance_traffic

All devices at the Client and or Site are in Maintenance Mode.

maintenance_icon

At least one device at the Client is in Maintenance Mode

maintenance_one_client

At least one device at the Site is in Maintenance Mode

maintenance_one_device

Device Maintenance Mode active

Device Maintenance Mode pending (Scheduled)

yellow_dot

Service Desk / PSA Integration

windows_icon

clip0707

osx_icon

PSA

MSP Manager

mspm

MAX Service Desk

servicedesk_icon

Autotask

autotask_icon

ConnectWise

connectwise_icon

PSA Mapped Device

link_icon

Alerts

Email Outage - Check Failure

email_icon

clip0705

clip0707

osx_icon

Email Recovery - Check Passed

email_recovery_icon

clip0705

clip0707

osx_icon

SMS Outage - Check Failure

sms_fail

clip0705

clip0707

osx_icon

SMS Recovery - Check Passed

sms_recovery

clip0705

clip0707

osx_icon

Agent Auto Update Settings

Latest version of the Agent installed on all devices

agent_update_ok

clip0705

osx_icon

Devices contain a mixture of old and new Agents

agent_update_mixed

clip0705

osx_icon

Older versions of the Agents are installed on all devices

agent_to_update

clip0705

osx_icon

Pending update

agent_update_pending

clip0705

osx_icon

The Failed Login Check was previously known as the Hacker Check with this renamed to more accurately reflect the Check's function.

Patch Status Check replaces the Vulnerability Check.

Mobile Device Management

Apple iOS

osx_icon

Google Android

android_icon

Microsoft Windows Phone 8.1

Please be aware that Windows 10 is currently unsupported.

windows_icon

Device Type

Phone

phone_icon

Tablet

tablet_icon

Policy Type / Ownership

Company (COD)

mdm_cod

Employee (BYOD)

client_icon

Commands

Clear Passcode / Reset Passcode

mdm_clear_passcode

Lock Device

mdm_remote_lock

Remote Wipe Device

mdm_remote_wipte

Set Passcode

mdm_set_passcode

Update Device Information

info_icon

Remote Ring

sms_recovery

Update Location Information

location_icon

Calls and Messages

Incoming

mdm_incoming

Outgoing

mdm_outgoing

Reports

Basic Device Information

info_icon

Configure Wi-Fi

wifi

Configure E-Mail

mdm_configure_email

Configure ActiveSync

mdm_configure_active_sync

Locate Device

mdm_locate_device

Remote Lock

mdm_remote_lock

Set Passcode

mdm_set_passcode

Clear Passcode

mdm_clear_passcode

Remote Wipe Device

mdm_remote_wipte

Configure Passcode

mdm_configure_passcode

Configure VPN

mdm_configure_vpn

Configure Restrictions

mdm_configure_restrictions

Installed Apps

mdm_installed_apps

Storage Information

mdm_storage_information

Call History

mdm_call_history

Message History

mdm_message_history

Mobile Data Usage

mdm_mobile_data_usage

 

Network Discovery

Device Type

Unknown Device Type

unknown_icon

Wired Router

wired_router_icon

Laptop

laptop_icon

Wireless Router

wireless_router_icon

Workstation

workstation_icon

Firewall

firewall_icon

Server

server_icon

Switch

switch_icon

Printer

printer_icon

Set Top Box

set_top_box_icon

Phone

phone_icon

Gaming System

gaming_system_icon

Tablet

tablet_icon

Virtual Machine

vm_icon

NAS/SAN

san_nas_icon

Home/Office Automation

home_auto_icon

Operating System

Unknown OS

unknown_icon

iOS

Windows

windows_icon_7

Android

android_icon

Linux/UNIX

linux_icon

Cisco IOS

other_os_icon

Mac

ios_icon

Other OS

other_os_icon

 

App Control

Microsoft Office 365

clip0476

Total number of Google Apps licenses held by the Client

google_icon

Number of service Critical notifications

red_cross

Number of service Warning notifications

yellow_tick_new

Number of service Information notifications

clip0478

Active Directory Sync

app_ctrl_active_directory_sync_icon

Notification Alert Button

app_ctrl_notify_icon