Server Client Daily Report Email Templates

The Client Server Daily Report provides information on the performance of the Client's servers during the previous 24 hours. Depending on the status of the servers we either send a "no problems found" or a "problems found" report. Problems found are sent when one or more Checks failed, or information for that day's Daily Safety Check was not received. We have included configuration options to ensure the emails containing this report matches your requirements.

All aspects of the email are configurable, the From address, Subject line and both the plain text and HTML versions of the Body. For HTML we have included a visual editor along with the option to configure the source HTML. The template supports substitution strings, so rather than send a generic email to your Client, this can be configured to include both your and your client's company names along with the month and year of the report.

Configure the Template

  1. Go to the Mail Templates > Client Reports > Server Monitoring
  2. Choose either Server Client Daily Report - No Problems Found or Server Client Daily Report - Problems Found
  3. Configure the From address, Subject line and Body of the template to match your requirements.
  4. Once done click OK to save and apply the changes

To reset the template to the default click the Restore Template button.

As the Client Daily Report is customer-facing, we recommend configuring both Mail Templates before enabling the report and sending to your Clients.

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HTML Body Editor

The edit template dialog contains the option to change both the Plain Text and HTML versions of the email's body. To allow for greater flexibility when configuring the HTML version of the template we have included both a visual WYSIWYG (What You See Is What You Get) and HTML Source editor.

Where you require a more advanced configuration than the WYSIWYG visual editor use the HTML Source Editor.

  1. Click the HTML button above the HTML body
  2. Edit the HTML in the to open the HTML Source Editor
  3. Click Update to save and return to the Mail Template dialog
  4. Review the HTML changes in the WYSIWYG editor
  5. After making any further changes click OK to save the template

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Substitution Strings (Wildcards)

Substitution strings replace the wildcard entered in the template with the corresponding value from the database. This allows you to replace generic terms and provide a more personalized message containing your Client's Dashboard details and other information.

Template's support substitution strings in their From address, Subject line and Body (both text and HTML).

To include substitutions strings in the template.

  1. Select where to add the string in the template's From address, Subject line or Body
  2. Choose the substitution string from the dropdown. Only those supported in the selected template field are displayed.
  3. Click Insert Code to insert the string at the selected spot
  4. Click OK to save the template

If adding substitution strings in the template's body we suggest inserting the string in both the Plain Text Message and HTML versions.

Server Client Daily Report - No Problems Found / Problems Found

Variable

Substitution String

Note

From Address

Subject Line

Body

Account Name

#ACCOUNT#

Dashboard company name

Client Name

#CLIENT#

Client name

Report Content

#CONTENT#

Check results information

Date Generated

#DATE#

Report generation date and time

Logo Image

#LOGO_IMG#

Dashboard logo - where customized the company logo is displayed

Tagline Image

#TAG_IMG#

Dashboard tagline/footer - where customized the company logo is displayed

Information on the available substitution strings is available in the Mail Template Substitution Strings section:

Resend Client Daily Report

Once the Mail Template configuration is complete it can be tested to ensure the changes display as expected by resending the Client Daily Report to the specified recipient.

  1. Go to Reports > Client Reports > Server Monitoring
  2. Click (Re)send Client Daily Report
  3. Select the Client from the drop-down list
  4. Enter the recipient's email address
  5. Click OK to send

Use this option in conjunction with Check Clearing to send your Client a "No Problems Report".
After updating the Mail Template, use send yourself a Client Daily Report to check it looks the way you want it to.

SPF Records and the Allowed List

Any changes to the template from address, for example to an email address from your domain, can potentially result in the classification of the email as coming from a spoofed domain.

To avoid this situation we would suggest creating an SPF record in your domain DNS pointing to our mail generating servers. Further information on spoofed emails and SPF can be found in the SPF Records section.

To avert any potential delivery problems if retaining the default email From address, we would advise allowing our email generating servers IP addresses. This is covered in the Allow mail server IP Addresses section.

From Address Format

The Dashboard supports the use of commas as separators when configuring multiple email recipients. Where the template's From address contains a descriptive name that includes a comma, or the possibility of a comma when using substitution strings, we suggest encapsulating the name in inverted commas " ".

We have included examples of this format below.

  • "Descriptive, name" <my@address.rmm>
  • "#ACCOUNT#" <my@address.rmm>
  • "#CLIENT#" <my@address.rmm>