Remote Monitoring & Management Help

Create an API Member and API Key in ConnectWise

The ConnectWise Manage integration requires a ConnectWise API key to connect the Monitoring Dashboard with your ConnectWise account.

This is configured in the ConnectWise Internet Client (available from ConnectWise) and the integration requires both the Public Key and Private Key elements of the API Key.

Please be aware that this API Key is associated with an API Member. When setting up this account you can use either the admin security role or set up your own custom security role to use for the Role ID.

Create the API Member

  1. Go to System > Members
  2. Choose the API Members tab
  3. Click the plus (+) New Item button in the API Members tab
  4. Complete the information in the New Member form.
  5. The entered Member ID, First Name and Last Name are visible to the users.

  6. Choose Admin or select your custom security role for the Role ID
  7. Click Save or Save and Close to apply

Generate the API Key

  1. Open the newly created API Member
  2. Go to API Keys
  3. Click the plus (+) New Item button in the API Keys tab
  4. Enter a Description for the API Key
  5. Click Save  
  6. This displays the Public Key and Private Key

Make a note of these keys as they are required for the integration.

The private key is only available when the key is created. As this key may be needed in the future, we suggest storing it in a secure location.

Create the API Member


Generate the API Key