PSA Ticket Management
PSA Tickets are managed on the Dashboard through the Outages tab.
Select the target outage then from the right-click context menu or PSA Ticket Actions drop-down choose the required action.
Please note that the available options depend on the outage's PSA Ticket status:
PSA Ticket Action |
PSA Ticket Status |
Open |
None |
Close |
Opened |
Re-Opened |
Closed |
Force Sync (with PSA) |
Opened,Closed |
An error message containing information on the cause of the issue is displayed when there is a problem executing the requested action. For information on PSA Ticket problem reporting please visit the section: PSA Ticket Problem Reporting