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PSA Ticket Management

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PSA Tickets are managed on the Dashboard through the Outages tab.

 

Select the target outage then from the right-click context menu or PSA Ticket Actions drop-down choose the required action.

 

Please note that the available options depend on the outage's PSA Ticket status:

 

PSA Ticket Action

PSA Ticket Status

Open

None

Close

Opened

Re-Opened

Closed

Force Sync (with PSA)

Opened,Closed

 

 

psa_ticket_actions

 

An error message containing information on the cause of the issue is displayed when there is a problem executing the requested action. For information on PSA Ticket problem reporting please visit the section: PSA Ticket Problem Reporting