Close a PSA Ticket

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

There is the option to manually close a PSA ticket, highlight the required outage in the Outages tab then go to PSA Ticket Actions or right-click for the context menu and select Close from the drop-down.


Once the PSA ticket is closed on the Dashboard this is automatically communicated back to ConnectWise updating the ticket status.

Where the Ticket Callback URL is setup as part of the Integrator Login closing the Service Ticket in ConnectWise also closes the ticket on the Dashboard.

When using the Ticket Callback URL you must refresh the south Outages panel of the Dashboard to display the updated ticket state.