Remote Monitoring & Management Help

ConnectWise MSP (Deprecated)

Please note that the ConnectWise MSP integration was replaced with ConnectWise Manage.

As such, this section covers those settings for customers who already have the ConnectWise integration setup.

If you wish to take advantage of the ConnectWise Manage integration, we have included a migration option to help you easily switch your ConnectWise integration to ConnectWise Manage.

PSA Configuration on the Dashboard

Configure Login

ConnectWise Configuration

Integrator Account

Setup the MSP Solution

Associate the Management IT Solution with a Customer

Agreement Update

Configure

Entity Mapping

Auto-Map

Manual Map

Uninstall PSA

PSA Dashboard Management

Accessing PSA Tickets from the Dashboard

PSA Ticket Management

PSA Ticket

Adding Notes to the PSA Ticket

Record Time spent on an outage against the PSA Ticket

Add a PSA Ticket Manually

Close a PSA Ticket

PSA Integration Problem Reporting

PSA Integration Column

ConnectWise Dashboard

ConnectWise Time Entry API Error Messages

Create Time Entry using Time Entry API Failed: processClientAction Failed: System.NullReferenceException: Object reference not set to an instance of an object

Create Time Entry using Time Entry API Failed: processClientAction Failed: Time periods have not been setup for the new year

FAQs