Entity Mapping

Once the PSA integration tool settings are configured it is necessary to map those devices on the Dashboard with the corresponding item in ConnectWise via:Settings, PSA Integration, Entity Mappings to ensure the PSA tickets are created against the correct Client.

The expandable PSA Entity Mappings dialog contains a number of view options including the ability to Expand All, Collapse All, Refresh, Hide Workstations and Hide/Show Mapped Entities to ease device management in the dialog.

Two mappings are available, use Auto-Map to automatically map Clients and Devices or map individual Clients and Devices manually.