PSA Ticket Management

In addition to the ability to open the Service Ticket in ConnectWise and action changes when viewing an outage on the Dashboard, we have included the option to Open (create and Close ConnectWise tickets from the Dashboard Outages tab.

Right-click on the target outage, the actions available from the context menu depend on the outage's PSA Ticket status (Open or Close).

When opening a ticket you are prompted to enter your ConnectWise username.

Where problems were experienced actioning this request, an information message containing details of its cause are displayed.

Information on error notifications is available from: PSA Ticket Problem Reporting