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Ticket Creation: Could not find a priority named *

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Please note that these advanced configuration options are available when using the ConnectWise Internet Client available from the ConnectWise University.

The Could not find a priority named * error message may be returned where the string entered in the Ticket Priority section of the Dashboard - covered in Steps 5, 6, 7 Ticket Settings and Configure - does not precisely match the corresponding ConnectWise Priority description.

 

For example simply entering Emergency Response in the Dashboard Ticket Priority field - where the ConnectWise Priority description is Priority 1 - Emergency Response - would generate an error, whereas with the full description Priority 1 - Emergency Response the ticket is successfully created.

 

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Information on the ticket priority settings is available in ConnectWise via System, Setup Tables, Search for the Table : Priority and select the returned result to display the Priority List.

 

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From the returned results click on Priority to display the Priority List, editing any of the entries if required.

 

 

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