Remote Monitoring & Management Help

Ticket Creation: Could not find a priority named *

The Could not find a priority named * error message may be returned where the string entered in the Ticket Priority section of the Dashboard - covered in Steps 5, 6, 7 Ticket Settings and Configure - does not precisely match the corresponding ConnectWise Priority description.

For example simply entering Emergency Response in the Dashboard Ticket Priority field - where the ConnectWise Priority description is Priority 1 - Emergency Response - would generate an error, whereas with the full description Priority 1 - Emergency Response the ticket is successfully created.

Information on the ticket priority settings is available in ConnectWise

  1. Go to System > Setup Tables
  2. Search for the Table : Priority
  3. Select the returned result to display the Priority List
  4. Editing entries where required
  5. Save or Save and Close

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