Remote Monitoring & Management Help

Close a PSA Ticket - Original Integration

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

There is the option to manually close a PSA ticket, highlight the required outage in the Outages tab then go to PSA Ticket Actions or right-click for the context menu and select Close from the drop-down.

psa_ticket_actions

Once the PSA ticket is closed on the Dashboard this is automatically communicated back to ConnectWise updating the ticket status.

Where Enable Ticket Update Callbacks was setup, closing the Service Ticket in ConnectWise also closes the ticket on the Dashboard.

Please note, when using Enable Ticket Update Callbacksyou must refresh the south Outages panel of the Dashboard to display the updated ticket state