Remote Monitoring & Management Help

Close a PSA Ticket

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

Where you have opted not to Auto Close Tickets or you wish to close the ticket manually, this can be achieved directly from the Dashboard.

  1. Select the device in the north Server, Workstation, Mixed or Network Devices pane
  2. Go to the Outages tab
  3. Right-click on the target open outage
  4. Click Close
  5. If prompted enter your ConnectWise username to confirm closure

This action is automatically communicated back to ConnectWise and the ticket status updated.

Use the refresh button above the Outages tab to reload the pane and display the updated PSA Ticket information.

Where problems were experienced actioning this request, an information message containing details of its cause are displayed.

Information on error notifications is available from: PSA Ticket Problem Reporting.