Remote Monitoring & Management Help

Create Time Entry API Failed: processClientAction Failed: System.NullReferenceException: Object reference not set to an instance of an object

Where the error message Create Time Entry using Time Entry API Failed: processClientAction Failed: System.NullReferenceException: Object reference not set to an instance of an object is returned it may be necessary to configure the External Integration for the Time entry work type references.

The Time Entry entities are configured either during the integration initial setup at Step 4 : PSA Specific Settings or post-installation via Settings > PSA Integration > Configure > ConnectWise MSP PSA Settings and Time entry work type references.

In ConnectWise:

  1. Go to System > Setup Tables
  2. Enter Work Type under Table as the search criteria
  3. Select the returned result
  4. Open each of the Time Entry entities configured on the Dashboard and ensure the corresponding External Integration Cross Reference is Set
  5. Where the External Integration Cross Reference is not (Set) select the relevant entry from the drop-down then Save or Save and Close