Add a PSA Ticket Manually - Original Integration
There are two methods to manually open a ticket in the PSA from the Dashboard.
- Double-click the required check
- In the Current Outage section
- Click Open Now
- Select the check
- From the PSA Ticket Actions or right-click for the context menu drop-down
- Click Open
If prompted enter the ConnectWise credentials to record the ticket against.
Any issues related to the ticket are reported in PSA Ticket Status with further information and a solution displayed in the outage window (where available).
Once created notes and the time spent on the outage can be recorded against the ticket.