Remote Monitoring & Management Help

Add a PSA Ticket Manually - Original Integration

There are two methods to manually open a ticket in the PSA from the Dashboard.

Checks Tab

  1. Double-click the required check
  2. In the Current Outage section
  3. Click Open Now

Outages Tab

  1. Select the check
  2. From the PSA Ticket Actions or right-click for the context menu drop-down
  3. Click Open

If prompted enter the ConnectWise credentials to record the ticket against.

Any issues related to the ticket are reported in PSA Ticket Status with further information and a solution displayed in the outage window (where available).

Once created notes and the time spent on the outage can be recorded against the ticket.

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