Remote Monitoring & Management Help

Integrator Account

Please note that these advanced configuration options are available when using the ConnectWise Internet Client available from the ConnectWise University.

Integrator Login

The ConnectWise integration runs under an integrator account and if this account is not already in place it can be created in ConnectWise.

  1. Go to System in the left menu
  2. Select Setup Tables
  3. Search for Integrator Login in Table
  4. Choose Integrator Login in the returned results
  5. Click the add button (+) to open the New integration login dialog and complete the following details:
    1. Enter the Username and Password to use for the Integrator login
    2. Set Access Level to All records
    3. Select the following APIs in the Enable Available API(s) section:
      1. Service Ticket API choose a Service Board from the drop-down. This API module includes the option to setup a Callback URL.
      2. Time Entry API choose a Member from the drop-down
      3. Managed Services API
      4. Company API
      5. Member API
  6. Click the floppy disk icon to Save settings

cw_setup_tables

cw_integrator_login

External Integration Xref

For the Service Board to appear in the drop-down the External Integration Xref must be configured for each of the statuses. This can be achieved in Setup Tables. Search for the TableService Board select the required Service Board and for each status add its External Integration Xref:

cw_statuses

Ticket Callback URL

An additional non-mandatory option under the Services Ticket API dialog is to setup the Ticket Callback URL, where configured tickets closed in ConnectWise are also closed on the Dashboard.

Please note, when using the Ticket Callback URL you must refresh the south Outages panel of the Dashboard to display the updated ticket state

The URL uses the Dashboard API Key generated from Settings, General Settings, API Key and points to the database server URL:

https://SERVER/api/?apikey=API_Key&service=connectwise_ticket_update&ticketid=

The database SERVER to query is dependent upon the territory your account is registered under. The current territories and respective URLs are:

 Territory

URL

Americas

https://www.am.remote.management/

Asia

https://wwwasia.system-monitor.com/

Australia

https://www.system-monitor.com/

Europe

https://wwweurope1.systemmonitor.eu.com/

France (FR)

https://wwwfrance.systemmonitor.eu.com/

France1

https://wwwfrance1.systemmonitor.eu.com/

Germany

https://wwwgermany1.systemmonitor.eu.com/

Ireland

https://wwwireland.systemmonitor.eu.com/

Poland

https://wwwpoland1.systemmonitor.eu.com/

United Kingdom

https://www.systemmonitor.co.uk/

United States

https://www.systemmonitor.us/

Based on the above, a United Kingdom user will use the URL https://www.systemmonitor.co.uk/ so their query would look like:

https://www.systemmonitor.co.uk/api/?apikey=1234567890abcdefg&service=connectwise_ticket_update&ticketid=

If unsure of the territory your account is registered against, please check the URL you are currently logged on to the Dashboard under - as this will normally give an indication of your region - or append /dashboard to one of above URLs and attempt login to your Dashboard at the prompt. Again based on the United Kingdom this would look like:

https://www.systemmonitor.co.uk/dashboard

Please note when requesting the API Key is sent from the Dashboard the respective server URL is including in the email.