Remote Monitoring & Management Help

PSA Dashboard Management

The Monitoring Dashboard contains a number of options which allow you to not only view our ConnectWise Manage tickets, but also add notes and record time entries.

Accessing PSA Tickets from the Dashboard

PSA Ticket Management

PSA Ticket

Adding Notes to the PSA Ticket

Record Time spent on an outage against the PSA Ticket

Add a PSA Ticket Manually

Close a PSA Ticket

PSA Integration Problem Reporting

PSA Integration Column