Configure the server overdue Alert setting

In the majority of cases the users will wish to be alerted as soon as a device goes overdue and stops sending data to the Dashboard. Although there may be times when the user is aware of an ongoing issue with a server or its connectivity and they would prefer a longer period of inactivity before the server is reported as overdue.

To help facilitate both use cases we have included the ability to configure the server overdue alerting behavior.

Select the target server in the north pane and from the Edit menu or the Server drop-down go to Edit Device, General Settings and change the Overdue alert settings details as required. The Edit dialog can also be accessed by double or right-clicking on the device in the north pane.

The Overdue alert settings allow the user to configure the length of inactivity before an Alert is generated.

Pre-Agent 10.4.2

Pre-Agent 10.4.2 these settings are based on Agent Cycles and may be set up to five cycles (82.5 minutes based on a 15 minute 24x7 check cycle, 27.5 minutes based on a 5 minute 24x7 check cycle).

From Agent 10.4.2

From Agent 10.4.2 onwards, this is based on a period of time from 1 minute to six hours (depending on Check Frequency with the fastest alerting available for those devices running 5 minute monitoring).

Enhanced overdue reporting utilizes the technology incorporated in our faster monitoring improvements and please ensure all Agent URLs are reachable from the device to take advantage of this feature.

There may be some processing and verification before the Alert is sent which can vary depending on the type of issues, server or network, and typically it will take between 10 to 30 seconds before the Alert is dispatched.

To take account of the new options when a device is upgraded to Agent 10.4.2, we will automatically update the device to use the new Alert settings based on the closest matching new value, indicated in the below conversion table:

24x7 Check Cycle

Old Values

New Values

5 minute monitoring

7.5

7

12.5

10

17.5

15

22.5

20

27.5

25

15 minute monitoring

22.5

20

37.5

30

52.5

30

67.5

60

82.5

60

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Pre-Agent 10.4.2

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From Agent 10.4.2

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