Remote Monitoring & Management Help

Computicate PSA

Adding Professional Services automation to your RMM platform, can greatly benefit the way you deliver services as an MSP. It automates back-office and operations, which make you more efficient. This allow you to optimize profits and grow.

However, the complexity and costs associated with the integration, implementation and use of PSA is often high. Computicate PSA has changed all this, by offering a next generation platform, which is out of the box, easy to use and affordable.

Computicate PSA is a great way to experience the benefits of PSA, for any MSP, whether it is the first time you are adding PSA to the mix, or as an alternative for existing tools, that are complex and expensive.

Computicate PSA's functionality includes:

  • CRM
  • Dashboard, with key performance metrics
  • Product, contract & services catalog
  • Automatic billing, with integrated payment options (Stripe, PayPal)
  • Automatic Time allocation
  • Service desk
  • Reporting
  • Integrations with Accounting, RMM, Backup and payment providers
  • Documentation
  • Projects
  • Adding features continuously, with 2 week release cycles

Integration Summary

  • Computicate PSA synchronizes sites and connected configuration items from the Dashboard.
  • Configuration items are identified by the unique, machine name allocated from the Dashboard.
  • The synchronization runs every 15 minutes.

The integration:

  • Allows managed devices to be allocated to services and contracts defined in Computicate PSA.
  • Allow you to automatically allocate devices to existing contracts and / or services, based on machine types. For example, server to Managed Server contract.
  • Computicate PSA Autosync provides the option to allocate new devices directly to services / contracts. For example, a new Windows workstation is added, this will be allocated as service "managed workstation" and added to the monthly bill.

For additional information on Computicate PSA please visit their website: https://www.computicatepsa.com/

Integration Setup

Configuration of the Computicate PSA integration is a two-step process. First the Dashboard API Token is generated, then these details are entered into Computicate PSA.

Step 1: Generate the Dashboard API authentication token

To create the Dashboard API Token used by Computicate PSA for communication.

Log in to the Dashboard as a Superuser or (non-Classic) Administrator level access, a login with the required General permissions enabled or the Agent Key (where Dashboard access is enabled).

  1. Go to Settings > General Settings > API Key
  2. Click Generate (or Regenerate where you wish to create a new API Token)
  3. Suggestion: enter the recipient address in the optional Email API Token to section and Email Token to send an email containing both the API Token and connection URL
  4. OK to save and exit out of the dialog.

The API Token may be regenerated as often as required, with each regeneration overwriting the existing key. Please be aware that when you generate a new token then anything currently using the previous token will to authenticate against the API will stop working.

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The database server to query is dependent upon the territory your account is registered under. The current territories and respective URLs are:

Territory

URL

Americas

https://www.am.remote.management/

Asia

https://wwwasia.system-monitor.com

Australia

https://www.system-monitor.com

Europe

https://wwweurope1.systemmonitor.eu.com

France (FR)

https://wwwfrance.systemmonitor.eu.com

France1

https://wwwfrance1.systemmonitor.eu.com

Germany

https://wwwgermany1.systemmonitor.eu.com

Ireland

https://wwwireland.systemmonitor.eu.com

Poland

https://wwwpoland1.systemmonitor.eu.com

United Kingdom

https://www.systemmonitor.co.uk

United States

https://www.systemmonitor.us

Based on the above, a United Kingdom user will use the URL https://www.systemmonitor.co.uk/

If unsure of the territory your account is registered against, please check the URL you are currently logged on to the Dashboard under - as this will normally give an indication of your region - or append /dashboard to one of above URLs and attempt login to your Dashboard at the prompt. Again based on the United Kingdom this would look like:

https://www.systemmonitor.co.uk/dashboard

Step 2: Enter the Dashboard API connection data into Computicate PSA

Login to the Computicate PSA using an Admin level account then go to:

  1. Click Settings in the left menu computicate_psa_settings
  2. Go to Integrations
  3. Select MaxFocus connection from the available integrations
  4. Click the Edit MaxFocus connection button in the top left and complete the following:
  5. URL: enter the connection URL for your Dashboard territory. please note that this URL is dependent on the territory your account is registered under.
  6. For example, https://www.systemmonitor.us if registered in the US, https://www.systemmonitor.co.uk for the UK etc.
  7. API Key: enter your Dashboard API Token
  8. The above API Token and Dashboard URL information is contained in the Email Token email

  9. Set the connection switch to Active
  10. Use Test Connection to ensure Computicate PSA can communicate with the Dashboard. If this test fails, please check the entered Dashboard URL and API Token information then retest.

Once communication is established with the Dashboard, Computicate PSA will begin synchronizing your sites and endpoints with this process taking around twenty minutes to complete.

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This Remote Management integration was created and is maintained by Computicate PSA . As such we would suggest contacting Computicate PSA directly in the event of any problems either in its initial implementation or subsequent usage.