Skip Rules

The release of CommitCRM version 6.1 added increased functionality to the integration including the facility to configure check Skip Rules conditions.Where setup, any check failures do not generate a CommitCRM failure, rather they are skipped and ignored, although they are still reported to the RMM Event Log, for better control over the events.

When to use Skip Rules?

Skip Rules can be used to cut down on the noise generated by unnecessary tickets, for example where the Server Performance Monitoring Processor Utilization Check fails for one Agent cycle then returns to normal operating conditions with the issue resolved.

Define Skip Rules

Skip Rules are defined in Settings > RMM Integration > MAX > Failed Checks Skip Rules

Add a Skip Rule

To add a Skip Rule click on the New button to display the New Skip Rule Details dialog and enter the skip conditions in which the system should ignore a failed-check.

Device Type - use this field to determine for which device type the system should skip the check.

Workstation (default).

Server

For example, you may want to skip only Check failures arriving from Workstations, while the same Check failures arriving for a Server should create a Ticket.

Check Occurrence - determines which Check failures to ignore, all (using the Any option) or specific occurrences.

Any (default)

Daily Safety Check

24x7

Automated Task

Check Type - select the Check type to ignore from the drop-down and where all Checks are to be ignored leave <Any> in this field.

The name of the check includes - use this option to skip a specific check based on its name. Leave this field empty if you do not want to skip a check based on its name.

Threshold - for server reports (this option appears only when "Server" is selected in the first line), you can define the minimal time or number of reports to wait before creating a Ticket. If defined, the system will evaluate each failed-check report, and see if it has reached the threshold before creating the new Ticket.

None (default)

The first report on this problem started less than: X hours, X minutes ago.

So far the check has failed less that X times.

Click OK to save your changes and add the rule.

Once all Skip Rules are configure click OK in the main RMM Rules Management window to save changes.

The Skip Rules will take effect once the CommitRMMServer service is automatically updated with the new information which can take several hours depending on the server's polling interval.

If you want the changes to take effect immediately, restart CommitRMMServer Service on the server via the Services Console (Start / Run / services.msc).

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Delete Skip Rule

To delete a Skip rule:

  1. Go to Settings > RMM Integration > MAX > Failed Checks Skip Rules.
  2. Select the rule you want to delete and click the Delete button on the right.
  3. The rule will be deleted immediately (no confirmation message will appear).

Edit Skip Rule

To edit an existing Skip rule:

  1. Go to Settings > RMM Integration > MAX > Failed Checks Skip Rules.
  2. Select the rule you want to edit and click the Edit button on the right (or double-click the rule).
  3. The Skip Rules Details window opens.
  4. Edit the Rule and click OK to save your changes.