Remote Monitoring & Management Help

Initialize the API Key and server URL

Once the database is backed up the next step to setup the integration is to initialize the API Key and server URL within CommitCRM.

This is achieved via the CMTGFIMAXLink.ini file found in the RMM subfolder of the CommitCRM installation directory <Installation_DIR>\Commit\RMM(for example C:\CommitCRM\RMM).

Populate the required fields with the API Key and associated server location, saving changes to apply.

GFIMAX_SERVER_URL=SERVER

GFIMAX_API_KEY=API_KEY

The database SERVER to query is dependent upon the territory your account is registered under. The current territories and respective URLs are:

 Territory

URL

Americas

https://www.am.remote.management/

Asia

https://wwwasia.system-monitor.com/

Australia

https://www.system-monitor.com/

Europe

https://wwweurope1.systemmonitor.eu.com/

France (FR)

https://wwwfrance.systemmonitor.eu.com/

France1

https://wwwfrance1.systemmonitor.eu.com/

Germany

https://wwwgermany1.systemmonitor.eu.com/

Ireland

https://wwwireland.systemmonitor.eu.com/

Poland

https://wwwpoland1.systemmonitor.eu.com/

United Kingdom

https://www.systemmonitor.co.uk/

United States

https://www.systemmonitor.us/

Based on the above, a United Kingdom user will use the URL https://www.systemmonitor.co.uk/

If unsure of the territory your account is registered against, please check the URL you are currently logged on to the Dashboard under - as this will normally give an indication of your region - or append /dashboard to one of above URLs and attempt login to your Dashboard at the prompt. Again based on the United Kingdom this would look like:

https://www.systemmonitor.co.uk/dashboard

Please note when requesting the API Key is sent from the Dashboard the respective server URL is including in the email.