Remote Monitoring & Management Help

BrightGauge

"BrightGauge is an online Custom Reporting and Customer Portal tool for the Managed Services Industry!"

From BrightGauge

BrightGauge use the Data Extraction API to pull the required information from the Dashboard into their system and there are three easy steps to get the integration up and running.

This Remote Management integration was created and is maintained by BrightGauge. As such we would suggest contacting BrightGauge directly in the event of any problems either in its initial implementation or subsequent usage.

1. Generate the API Key

To create the Dashboard API Token used by BrightGauge for communication.

Log in to the Dashboard as a Superuser or (non-Classic) Administrator level access, a login with the required General permissions enabled or the Agent Key (where Dashboard access is enabled).

Then go to:

  1. Settings
  2. General Settings
  3. API Key
  4. Generate (or Regenerate where you wish to create a new API Token)
  5. OK to save and exit out of the dialog.

Suggestion: enter the recipient address in the optional Email API Token to section and Email Token to send an email containing both the API Token and connection URL

The API Token may be regenerated as often as required, with each regeneration overwriting the existing key. Please be aware that when you generate a new token then anything currently using the previous token will to authenticate against the API will stop working.

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The database server to query is dependent upon the territory your account is registered under. The current territories and respective URLs are:

 Territory

URL

Americas

https://www.am.remote.management/

Asia

https://wwwasia.system-monitor.com/

Australia

https://www.system-monitor.com/

Europe

https://wwweurope1.systemmonitor.eu.com/

France (FR)

https://wwwfrance.systemmonitor.eu.com/

France1

https://wwwfrance1.systemmonitor.eu.com/

Germany

https://wwwgermany1.systemmonitor.eu.com/

Ireland

https://wwwireland.systemmonitor.eu.com/

Poland

https://wwwpoland1.systemmonitor.eu.com/

United Kingdom

https://www.systemmonitor.co.uk/

United States

https://www.systemmonitor.us/

Based on the above, a United Kingdom user will use the URL https://www.systemmonitor.co.uk/

If unsure of the territory your account is registered against, please check the URL you are currently logged on to the Dashboard under - as this will normally give an indication of your region - or append /dashboard to one of above URLs and attempt login to your Dashboard at the prompt. Again based on the United Kingdom this would look like:

https://www.systemmonitor.co.uk/dashboard

2. Select the integration within BrightGauge

Log into the Onboarding section of the BrightGauge subdomain to Select Your Services and under RMM click on the MAX button. Save & Continue to apply.

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3. Enter the API Information

In the following Connect Services To BrightGauge screen click on the arrow beside MAX to display the API Information drop-down.

Enter the required details including the API Key, Host address - for example, www.systemmonitor.co.uk if registered on the UK Dashboard - as well as the port used for communication 443 (HTTPS).

Once complete select Continue to Import Your Clients into BrightGauge

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4 Import the Clients into BrightGauge

In Mapping Your Clients tick the Client box to add all, or choose each individual tickbox for those Clients whose information is to be imported into BrightGauge. Save and Continue to begin transferring the data.

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Once imported the returned information will now make it possible to generate custom reports within BrightGauge using the Report Builder as well as generate additional gauges.

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Further information on the integration is available from BrightGauge

Notes

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