Remote Monitoring & Management Help

Backup & Recovery Status Notifications

In addition to the Dashboard based Backup & Recovery Checks and Reports, we have included the option to send a daily or weekly backup status email for specific devices. Configured through the device’s Backup Manager, these notification provides an at a glance view of its backup status and can be sent to any specified recipients, including end customers.

Open the Backup Manager, either on the device itself or from the Dashboard

Device

  1. Log on to the device
  2. Click the Backup Manger icon on the desktop (where available)
  3. or

  1. Go to Start
  2. All Programs
  3. Backup & Recovery Backup Manager

Dashboard

  1. Right-click on the target device in the north panel of the Dashboard (or from the Server or Workstation drop-down)
  2. Backup & Recovery
  3. Open Backup Manager

Configure Notifications

  1. Navigate to Preferences in the Backup Manager
  2. Go to General
  3. General Backup Preferences (where enabling archiving)
  4. Under Backup dashboard settings:
    1. Enter one or more email addresses (use semi-colons for multiple addresses)
    2. Select your frequency: daily, selected days or choose one specific day to receive the notification weekly
  5. Save to apply

Note: language used in the email is based on the Language Settings in the General backup preferences dialog.

Please note that the option to configure status notifications is not available for workstations or laptops using Backup & Recovery Documents.

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Once configured, the recipients will receive the Backup Status email between 08:00 and 12:00 on the selected days. This notification provides a detailed overview including the selected size, the date of the last successful backup and its status, as well as the status of the Local Speed Vault and the Remote Server (where enabled for that device).

To ensure the overall status may be checked at a glance, we have used the following color coding:

Color

Notes

Green

Completed successfully

Yellow

In progress

Amber

Completed with errors

Red

Failed, Aborted, Interrupted, Not started, Over quota

Grey

Unknown

Notification From Email Address

Please be aware that the notification email will come Fromdonotreply@backup.management.

To avoid any potential spam filtering issues and to ensure these notifications are successfully received would suggest whitelisting this domain.

Example Success Notification

Example Failure Notification

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