Remote Monitoring & Management Help

System requirements for the Backup Manager

Hardware requirements

  • 2 GB of computer memory (RAM
  • Dual-core processor or better
  • 150 MB of free disk space (for installation)
  • Screen resolution of 1024 х 768 pixels or higher
  • High-speed Internet connection

The amount of free disk space required for future usage depends on the size of your backup selection and whether a local storage directory (LocalSpeedVault) is enabled.

The local storage directory options are not available for the Documents edition of Backup & Recovery.

Windows Supported Operating Systems

Windows versions macOS versions
  • 10.6 Snow Leopard (64-bit)
  • 10.7 Lion
  • 10.8 Mountain Lion
  • 10.9 Mavericks
  • 10.10 Yosemite
  • 10.11 El Capitan
  • 10.12 Sierra
  • 10.13 High Sierra
  • 10.14 Mojave

Parallels are not officially supported when backing up macOS with Windows parallels. If you wish to use Backup & Recovery in this situation, there may be abnormalities so please test the backup by doing a restore as soon as possible. Two backup accounts may be necessary to backup both the macOS Files and Folders and the Windows Files and Folders.

Note for Windows:

On Windows devices, Backup & Recovery supports 32 or 64-bit architecture.

Note for macOS from 10.14 (Mojave):

Ensure you enable Full Disk Access for Backup & Recovery before running backups.

End of Life Operating Systems and Applications

Based on the manufacturer's published End of Life (EOL) and End of Support (EOS) we have ended development and testing for the following Operating Systems and applications.

All existing backup and restore functionality will remain in the current versions of the backup product, however support will be limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.

Windows Agent (from)

End of Life

Operating Systems



Microsoft Windows XP

Windows Server 2003


Windows Vista

Windows Small Business Server 2

VMware ESX 5.0 and earlier (Host level backup only)

Microsoft SQL Server 2005

Microsoft Exchange Server 2007

Microsoft Windows SharePoint Services 3.0

Microsoft Internet Explorer 10 and earlier

Supported Web Browsers

The latest version of the following browsers supported:


The Backup Manager utilizes the following ports, and in the majority of cases no firewall configuration is necessary.

  • Port 443 TCP outbound (almost always open on workstations but may be closed on servers)
  • Local port 5000 (where this port is unavailable, the Backup Manager automatically detects a free port from 5001 up)

What do you want to do?