Remote Monitoring & Management Help

PSA Ticket Management

In addition to the ability to open the Service Ticket in Autotask and action changes when viewing an outage on the Dashboard, we have included the option to Open (create) and Close Autotask tickets from the Dashboard Outages tab.

Right-click on the target outage, the actions available from the context menu depend on the outage's PSA Ticket status (Open or Close).

When opening a ticket you are prompted to enter your Autotask username.

Where problems were experienced actioning this request, an information message containing details of its cause are displayed.

Information on error notifications is available from PSA Ticket Problem Reporting.