Step 3: Ticket Creation Settings

Configure the default behavior of the PSA Ticket when created by the Dashboard.

Name Format	Specify the title format of the tickets created in the PSA system using a combination of check name, device name and client name.
Servers and Network Devices
Auto Create Ticket	Tickets are created automatically in the PSA system whenever a check alert or device outage is recorded
Disable Outage Email Alerts	Prevents the generation of emails alerts where a check fails
Disable Outage SMS Alert	Prevents the generation of SMS alerts (if configured) where a check fails
Auto Close Ticket	Tickets are automatically closed in the PSA system whenever an outage is closed, for example when the check passes
Disable Recovery Email Alerts	Prevents the generation of emails alerts where a failed check subsequently passes
Disable Recovery SMS Alert	Prevents the generation of SMS alerts (if configured) where a failed check subsequently passes
Close on Check Clear	Closes the ConnectWise ticket when the outage is marked as cleared (acknowledged) on the Dashboard.
Create Ticket on Delete	A ticket is created within ConnectWise when a server is removed from the Dashboard
Workstations
Auto Create Ticket	Tickets are created automatically in the PSA system whenever a check alert or device outage is recorded
Disable Outage Email Alerts	Prevents the generation of emails alerts where a check fails
Disable Outage SMS Alert	Prevents the generation of SMS alerts (if configured) where a check fails
Auto Close Ticket	Tickets are automatically closed in the PSA system whenever an outage is closed, for example when the check passes
Disable Recovery Email Alerts	Prevents the generation of emails alerts where a failed check subsequently passes
Disable Recovery SMS Alert	Prevents the generation of SMS alerts (if configured) where a failed check subsequently passes
Close on Check Clear	Closes the ConnectWise ticket when the outage is marked as cleared (acknowledged) on the Dashboard.
Create Ticket on Delete	A ticket is created within ConnectWise when a workstation is removed from the Dashboard

Where the email and SMS alerts are managed from the PSA Integration tool the ability to change Alert settings from the show Alert Options button is removed.

The auto-create ticket options automatically create a ticket for each outage.