Take Control / TeamViewer via Autotask LiveLinks
Where Take Control or TeamViewer* is installed on a device it is possible to connect directly from an Autotask Service Ticket or Configuration Item using Autotasks LiveLinks.
To set this up in Autotask simply add a User Defined Field for the DeviceID then create a LiveLink for Service Tickets or Configuration Items referencing the get_take_control_connection API call and this DeviceID field.
Then in the Dashboard associate the #DEVICE_ID# value with this User Defined Field in the PSA Integration Asset Tracking section.
After the asset information has synced with Autotask a Take Control session can be initiated from the Service Ticket or Configuration Item via the LiveLink.
Please ensure the TeamViewer or Take Control Viewer, available from the Dashboard Remote Access > Download Take Control Viewer is installed on the machine providing assistance and that the Dashboard devices are mapped to their Autotask equivalents via Asset Mapping.