Remote Monitoring & Management Help

PSA Integration Problem Reporting

Problems experienced with the Autotask integration are reported in both the Issues section of the Dashboard and when the problem is related to a Check, an error message is also displayed against the ticket in the Outages tab and the Check's More Information dialog.

Issues Section

To view the reported problems with the integration:

  1. Log into the Dashboard
  2. Go to Settings > PSA Integration > Issues
  3. Navigate through the reported problems, view suggested resolutions
  4. Exit to close

Outages tab and More Information section

To view Check specific problems:

  1. Log into the Dashboard
  2. Select the Device in the north pane
  3. Outages Tab

     

  4. Go to Outages
  5. Click PSA Integration
  6. Errors messages are displayed in the PSA Ticket column
  7. More Information Section

  8. Go to Checks
  9. Select the target Check
  10. Click on its More Information link
  11. View the error message in the Current Outages section