Remote Monitoring & Management Help

Map Autotask User Defined Field to Asset Tracking Element

Once enabled at least one Dashboard Asset must be mapped to an Autotask User Defined Field to import an asset element against.

  1. Select the Autotask User Defined Field from the drop-down
  2. Click Add to open the Add Asset Tracking User Defined Field dialog with a list of the available Dashboard Asset Tags.
  3. Click the add button (+) against the required Tag marking it as Used and populating the Template with the relevant string. For illustrative purposes the Sample Output contains an example of the selected asset information in the data format to be transferred to Autotask.
  4. OK to save and apply

Once the information is transferred to Autotask, it becomes available when selecting the device in the Configuration Items section of the Account. The following table provides the available Asset Tags along with an example output.

Asset Tag Example
#COMPUTER_NAME# Exchange Server
#MODEL_NUMBER# NEC Computer International POWERMATE VL5
#DATE_INSTALLED# 07/10/2009
#SERIAL_NUMBER# 123456789AD$#CD
#PROCESSOR# INTEL ® Pentium ® 4 CPU 3.60GHz
#IP# 192.168.200.254
#DEVICE_ID# 12345
#OS_TYPE# Windows XP
#OS_INFO# Service Pack 2
#RAM# 2048 MB
#LAST_USER# J Doe
#HARDDRIVE_1_DESCRIPTION# HITACHI DF600F SCSI Disk Device
#HARDDRIVE_1_SIZE# 80GB
#HARDDRIVE_2_DESCRIPTION# HITACHI DF600F SCSI Disk Device
#HARDDRIVE_2_SIZE# 80GB
#HARDDRIVE_3_DESCRIPTION# HITACHI DF600F SCSI Disk Device
#HARDDRIVE_3_SIZE# 80GB