Remote Monitoring & Management Help

Manually Create a PSA Ticket

You can configure the integration to automatically generate tickets in Autotask when the Checks fail or an outage is reported, for example a Server or Network Devices goes offline.

Where you have opted not to Auto Create Tickets, or wish to close the ticket manually, this can be achieved directly from the Dashboard.

  1. Select the device in the north Server, Workstation, Mixed or Network Devices pane
  2. Go to the Outages tab
  3. Right-click on the target outage where PSA Ticket is None
  4. Click Open
  5. If prompted enter your Autotask username to confirm

This action is automatically communicated back to Autotask and the ticket status updated.

Use the refresh button above the Outages tab to reload the pane and display the updated PSA Ticket information.

Where problems were experienced actioning this request, an information message containing details of its cause are displayed.

Information on error notifications is available from PSA Ticket Problem Reporting.