Remote Monitoring & Management Help

Manually Close Ticket - Original Integration

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

There is the option to manually close a PSA ticket, highlight the required outage in the Outages tab then go to PSA Ticket Actions or right-click for the context menu and select Close from the drop-down.

psa_ticket_actions

Once the PSA ticket is closed on the Dashboard this is automatically communicated back to Autotask updating the ticket status.