Remote Monitoring & Management Help

Close a PSA Ticket - Original Integration

PSA tickets are automatically closed when the 24x7 or Daily Safety Check passes, the server reports as online or a check is cleared (where configured).

Although we have included additional platforms to Manually Close Ticket from the Dashboard and to Automatically Close Ticket using the API Extension Callout in Autotask.

Please note, when using the Automatically Close Ticket using the API Extension Callout you must refresh the south Outages panel of the Dashboard to display the updated ticket state.