Remote Monitoring & Management Help

Add Asset Tracking User Defined Field in Dashboard

Once enabled at least one Dashboard Asset must be mapped to an Autotask User Defined Field to import an asset element against.

Simply select the Autotask User Defined Field from the drop-down click Add to display the Add Asset Tracking User Defined Field dialog with a list of the available Dashboard Asset Tags.

Click Add against the required Tag marking it as Used and populating the Template with the relevant strings. For illustrative purposes the Sample Output contains an example of the selected asset information in the data format to be transferred to Autotask.

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After the information is uploaded to Autotask it will be available when selecting the device in the Configuration Items section of the Account.

Note: where the new field does not display in the Asset Tracking section after creation it may be necessary to clear the PSA Cache to ensure the most up-to-date version is loaded.

The following asset information is available for transfer into Autotask via the User Defined Fields:

Asset Tag

Example

#COMPUTER_NAME#

Exchange Server

#MODEL_NUMBER#

NEC Computer International POWERMATE VL5

#DATE_INSTALLED#

07/10/2009

#SERIAL_NUMBER#

123456789AD$#CD

#PROCESSOR#

INTEL ® Pentium ® 4 CPU 3.60GHz

#IP#

192.168.200.254

#OS_TYPE#

Windows XP

#OS_INFO#

Service Pack 2

#RAM#

2048 MB

#LAST_USER#

J Doe

#HARDDRIVE_1_DESCRIPTION#

HITACHI DF600F SCSI Disk Device

#HARDDRIVE_1_SIZE#

80GB

#HARDDRIVE_2_DESCRIPTION#

HITACHI DF600F SCSI Disk Device

#HARDDRIVE_2_SIZE#

80GB

#HARDDRIVE_3_DESCRIPTION#

HITACHI DF600F SCSI Disk Device

#HARDDRIVE_3_SIZE#

80GB

#DEVICE_ID#

12345