Remote Monitoring & Management Help

Virtual Machines

By default the Windows Advanced Monitoring Agent automatically queries any device it is installed on, both physical and virtual, then uploads this information to the Dashboard where it is displayed in the Asset Tracking section.

We realize that the retrieval of asset data from Virtual Machines is not always a necessary requirement for our customers so have included the ability to control the Asset Tracking behavior the global and device level.

Please be aware that there may be a delay between enabling Asset Tracking for Virtual Machines and the device's appearance on the Dashboard as the asset information is only uploaded when a hardware or software change is detected on the device.

Global (Windows Agent 8.10.1 or later)

  1. Go to View
  2. Asset Tracking
  3. Settings
  4. Asset Tracking Settings
  5. Virtual Machines
  6. Enable Allow Asset Tracking to report on Windows Virtual Machines

The updated configuration is downloaded to the Agents the next time they report in.

improve_assets_menu at_settings at_vm

Device (Windows Agent 6.7 or later)

The Agent uses the device's MAC address to determine whether it is a physical or virtual machine. A setting can be added in the Agent's configuration file to include to control how Asset Tracking is handled on a Virtual Machine. This option may be useful where asset information is required from a specific Virtual Machine where the global setting is to ignore.

To configure this setting, logon to the target Virtual Machine

  1. Stop the Advanced Monitoring Agent service in the Services console (Windows key + R, services.msc)
  2. Navigate to the Agent installation folder, by default: C:\Program Files (x86)\Advanced Monitoring Agent
  3. Open settings.ini in a text editor
  4. Search for or create a new section: [NETWORKMONITORING]
  5. Enter the enable Virtual Machine string: ALLOWVIRTUALMACS=1 (1 to include asset information, 0 to ignore)
  6. Include Virtual Asset Information

    Exclude Virtual Asset Information

    [NETWORKMONITORING]
    ALLOWVIRTUALMACS=1

    [NETWORKMONITORING]
    ALLOWVIRTUALMACS=0

  7. Restart the Advanced Monitoring Agent service in the Services console
  8. Save the file