Remote Monitoring & Management Help

Assets (Devices)

Devices (Assets) are only added via the Monitoring Dashboard then manually synchronized with MSP Manager.

MSP Manager includes the ability to Edit and Delete Assets, but these changes only apply in MSP Manager and are not transferred to the Monitoring Dashboard.

Please be aware that any Asset changes in MSP Manager are replaced with the current Monitoring Dashboard settings the next time MSP Manager synchronize with the Monitoring Dashboard.

Due to this behavior, the below instructions cover editing and deleting Devices (Assets) from the Monitoring Dashboard as well as the synchronize process with MSP Manager.

Add Asset (Device)

Manual Install

  1. Go to Agent > Download Agent
  2. Select the required Agent (including the Site Installation Package for Windows)
  3. Run the installer on the target device

From Network Discovery

  1. Go to Networks
  2. Choose a Network
  3. Connected Devices
  4. Right-click on the target device and Push Monitoring Agent to Device (where available)
  5. Add Site
  6. Choose the Client from the drop-down
  7. Enter the required information for the Site
  8. Save to create

Edit Device (Asset)

  1. Expand the target Client in the left menu
  2. Right-click on the Site, or from the Edit menu
  3. Edit Site
  4. Update the information as required
  5. Save to apply

Delete Device (Asset)

  1. Expand the target Client in the left menu
  2. Right-click on the Site, or from the Edit menu
  3. Delete Site
  4. Enter the username of the account you have logged into the Monitoring Dashboard under to confirm removal
  5. OK to apply

Warning: Deleting a Device is a permanent action that cannot be undone.

Synchronize the Monitoring Dashboard with MSP Manager

To synchronize any Device actions performed on the Monitoring Dashboard with MSP Manager:

  1. Go to Customers > Actions
  2. Click Synchronize MSP RMM