Remote Monitoring & Management Help

Apply the "Checkless" Monitoring Template from the Dashboard

Once authored, the template is downloaded and applied on the Agent. In the below example, removing any non-feature Checks and Automated Tasks.

Check deletion is a non-recoverable action which removes both the Check and it's history from the Dashboard and Agent.

Client and Site Level

  1. Right-click on the target Client or Site in the left Monitoring and Management tree
  2. Go to Apply Monitoring Template
  3. Choose the device type: Servers or Workstations
  4. Ensure Select monitoring templates is selected
  5. Choose only the "changeless" template under Available Templates (for example, Changeless Server)
  6. Use the arrow button or drag and drop the template into Selected Templates
  7. Select Replace the existing checks and tasks in Select update beehive
  8. Apply
  9. Review the changes
  10. Enter the password of the account you have logged into the Dashboard under to authorize

Individual and Multiple Devices

Apply Monitoring Template is not available where the selection contains a mixture of servers and workstations.

  1. Multi-select the target devices in the north pane (Shift and left-click for a range, Control and left-click for specific machines)
  2. Right-click on one of the selection (or from the Servers or Workstations drop-down)
  3. Go to Apply Monitoring Template
  4. Ensure Select monitoring templates is selected
  5. Choose only the "checkless" template under Available Templates (for example, Checkless Server)
  6. Use the arrow button or drag and drop the template into Selected Templates
  7. Select Replace the existing checks and tasks in Select update behavior
  8. Apply
  9. Confirm the devices to receive the template
  10. Run
  11. Review the changes
  12. Enter the password of the account you have logged into the Dashboard under to authorize

Replace the existing checks and tasks and blank (checkless) Monitoring Templates

For blank Monitoring Templates the option to Replace the existing checks and tasks only removes the current Checks and Tasks. It does not apply any changes to the DSC or 24x7 Check frequency on the device selection.

To change the Check frequency on existing devices to match that of a blank Monitoring Template.

  • Follow the above process that meets your deployment needs
  • At Step 7 choose Replace the existing checks and tasks then continue to Step 8
  • After the template removes the Checks and Tasks from the devices...
  • Repeat the process and at Step 7 choose Add the new checks and tasks to the existing checks and tasks then continue to Step 8
  • This then updates the Check frequencies on the selected devices

Feature Associated Checks

During the installation process, some of our features may install their own dedicated Checks to monitor the feature's status. For example, Managed Antivirus Check and Antivirus Update Check - Managed Antivirus (Bitdefender). These feature associated Checks are only added or removed when the feature is enabled or disabled and are excluded from selection when applying a "checkless" Monitoring Template.