The RMM app in the Apple Store, allows you to manage your Clients and Devices directly from your iOS device where it is running 10.0 or later.
Quick Start Guide
|1.||Check the Mobile Apps Dashboard Permissions are enabled for app users|
Each app user can then:
|2.||Install the RMM app from the Apple Store|
|3.||Open the app and login.|
Enter their Dashboard Username and Password
Where prompted, enter their Two Factor Authentication Security Code (supported from RMM app 1.1.0)
|4.||By default the app opens at the Problems view|
|5.||Press the section button to navigate between the four main sections Problems (default section), Clients, LOGICcards and Settings.|
|6.||Pull down in the main window to refresh the data|
|7.||Use the Search and Filter options to display targeted information|
|8.||Choose a device to:|
|a)||View Check and Asset information|
|c)||Clear (acknowledge) Failing Checks|
|d)||Initiate Take Control connections to the device directly from the app|
Note: To use Take Control the user must have Take Control permissions enabled and a corresponding companion viewer app installed on the iOS device providing assistance.
MSP RMM Take Control to connect to Take Control (SolarWinds) devices
TeamViewer: Remote Control to connect to Take Control (TeamViewer) devices
If you attempt to establish a connection and the relevant viewer app is not on your iOS device, you are prompted to visit the Apple App Store to install.
|9.||Go to Settings to change the sign-in authentication method to passcode, Face ID or Touch ID (where supported on the device)|
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