Remote Monitoring & Management Help

Users

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User Management lists all users of the cloud service along with their key properties.

For visibility any notifications related to a user appear in the Alert column and clicking on the Alert opens the user's Properties dialog at the Alerts tab for additional detail on the issue..

Each user in the table contains the following options:

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Option

app_ctrl_user_info

Opens the Properties dialog for the selected user.

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Delete the selected user from the service

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Opens the Edit User dialog for the selected user and service: Google Apps or Microsoft Office 365

Please be aware that any configuration changes made to the Column Select dialog are updated on the Dashboard in real-time and once the required selection click Close to apply the changes.

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The following display and management options are available for this section.

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Option

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Actions

Add User

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Export

Download the table as a CSV file

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Configure

Select the columns to display

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Print

Opens the Users tab of the Dashboard in a new window ready for printing

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Search

Open or close the Search box by clicking upon the magnifying glass.

Enter the search criteria and press return to dynamically display all matching results.

Clear the search box by clicking the red X

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Refresh

Click to refresh the data in the selected tab

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Alert

The notification alert button provides a visual indicator of the number of issues currently affecting the service requiring your attention and is based on the current highest severity level.

Click the alert button to display information on all of the unresolved problems of this severity type and select the issue link to open the Notifications tab focused on these specific messages.

Once finished in the notification alert dialog select X to close.

Please note that the notification alert reflects the current highest level of severity. For example if the notification alert displays one critical issue, after resolving this issue any warning level messages are then displayed.

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Click the Configure button ac_configureto open the Column Select dialog and choose the information to display in the table, to select (or deselect) all options click in the Name tickbox.

Column Select Options

Key Properties

Note

Service

Actions

Displays the following actions for each user: Information, Delete, Edit

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Alert

Include any notifications associated with the user

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Mailbox Permissions

Any mailbox permissions associated with the account.

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Username

Username assigned against the user

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First Name

First name assigned to the user

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Surname

Last name assigned to the user

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Is Licensed

Is the user licensed to use the web services

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Suspended

Whether the account is suspended: True|False

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Last Login Date

Date and time user last logged in

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Mailbox Usage

Size of the mailbox

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Admin

Whether Administrative privileges are enabled for the user

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Size to Quota

Percentage size remaining until the mailbox quota is reached

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Usage Location

Location of the user account

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The Name tickbox has three states to indicate the current selection:

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State

app_ctrl_name_none

None selected

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Range of options selected

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All selected