Remote Monitoring & Management Help

Notifications

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The Notifications section contains a list of user and service issues for the selected backbone service.

Each notification contains its Severity ranking, Name (Type), ModifiedDate and time, the Source Service, summary Description and option to Resolve the message (remove from the notifications section and delete from the north pane notification count). Depending on the notification message the Description section may contain the option to open the backbone service's portal in a new tab or window via the View details link. Notifications are ordered by the date they were modified rather than the date they were originally posted and can be sorted by date from the Currently viewing drop-down: the last 7 days, the last 14 days, the last 30 days or All

A notification can fall into one of three severity categories:

Critical

Warning

Information

After investigating a message you can Resolve the notification.

 

Action

Action

Result

Resolve

Notifications are resolved by clicking on the corresponding X in the Resolve column.

To display resolved notification go to the Actions menu clip0485then click the Show Resolved Notifications box and to hide resolved no

Marking a notification as resolved removes the message from the Notifications tab and deletes it from the north pane notification count

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The following display and management options are available for this section.

Icon   Option
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Filter Data

Open or close the selection Filter by clicking upon the funnel and select the required criteria. Please note to provide more targeted results the Filter may be used in conjunction with the Search feature.

Severity

Critical

Warning

Success

Information

Message

Type

Service Event

Idle Account

License Limit

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Actions

X Resolve All Notifications: Mark all notifications as Resolved

Show Resolved Notifications: Display notifications that were previously marked as resolved

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Export

Download the table as a CSV file

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Configure

Open the Column Select dialog

Column Select Options

Name

Default

Severity

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Name

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Modified Date

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Source Service

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Description

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Resolve

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Print

Opens the Users tab of the Dashboard in a new window ready for printing

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Search

Open or close the Search box by clicking upon the magnifying glass.

Enter the search criteria and press return to dynamically display all matching results.

Clear the search box by clicking the red X

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Refresh

Click to refresh the data in the selected tab

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Alert

The notification alert button provides a visual indicator of the number of issues currently affecting the service requiring your attention and is based on the current highest severity level.

Click the alert button to display information on all of the unresolved problems of this severity type and select the issue link to open the Notifications tab focused on these specific messages.

Once finished in the notification alert dialog select X to close.

Please note that the notification alert reflects the current highest level of severity. For example if the notification alert displays one critical issue, after resolving this issue any warning level messages are then displayed.

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Notification Type

The types of notification reported on include:

Type

Severity

Note

License limits

All licenses are in use

Critical

No licenses are available to assign to users. Purchase additional licenses to manage more users.

90% of the license subscription is used

Warning

Notifies when within 10% of your license limit and/or when you have only one license remaining to be assigned. It is recommended to purchase more licenses before all licenses are used.

Idle Accounts

Account was not logged into for more than 30 days

Warning

Notifies where a user has not logged in an account for 30 or more days. This account may be a candidate for removal so that you can free up a license.

Email usage

100% of the user's allotted mailbox space is used

Critical

Notifies when a user is at their mailbox quota limit. End user also receives an email stating that they need to free up space by deleting any items they no longer need. User should also empty the Deleted Items or Trash folder since this is part of the allotted mailbox space.

95% of the user's allotted mailbox space is used

Warning

Notifies when a user approaches their mailbox quota limit. End user will also receive an email stating they need to free up space by deleting any items they no longer need and then emptying the Deleted Items or Trash folder.

Cloud service events

Service outages or interruptions

Critical or Warning

Notification when we detect that one of the cloud services is experiencing a disruption to service.

A notification is used for any occurrence of the failure until the pass condition is met. For example if a License Limit notification is triggered this notification will be used for any subsequent infringements, rather than create a new notification for each occurrence.

As such the following will occur where a new instance of the failure that created the notification is reported. Where the notification was previously Viewed, to indicate this new failure the eye icon clip0520appears in the Viewed column against the notification. Where the notification was previously Resolved, the notification will reappear in both the Notifications section and in the north pane notification count.