Remote Monitoring & Management Help

App Navigation and Usage

You can choose the target section from the top left menu and the options from the top right, with the main window reflecting your selection.

My tickets

View tickets assigned to you (default: configured in Settings, Start up)

Helpdesk

View tickets for all customers

Ticket requests

View ticket requests

Create ticket

Populate the required information to create a ticket for a Customer

Schedule

View the appointment list and calendar. Add appointments.

Customers

View customer information. Locations, Contacts, Assets, Knowledge, Tickets, Schedule, Details

Option to add or edit item based on the screen selection.

Where Take Control (SolarWinds) is enabled for the device, a remote connection can be established directly from the asset

Contacts

View and add Contacts for all customers

Activity

View all customer activity

Settings

Enable or disable the following settings as required or select the Home screen

Notifications

Notifications on/off

Ticket requests

New tickets

New tickets for my customers

Tickets assigned to me

Ticket responses

Completed Tickets

Authentication

Passcode (Use a four digit passcode to log in)

Remember log in (Remember last logged in email address)

Start Up

Home screen (Choose the screen to appear when the app starts)

Introduction (Display the introductory messages the next time the app starts)

Reset all filters

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