Remote Monitoring & Management Help

Alerting

In addition to Dashboard notifications, failure email and / or SMS Alerts can be sent when following conditions occur:

Product

Alert Trigger

Failure

Email

SMS

Microsoft Office 365

Account Status

email_fail

sms_fail

Idle Account

email_fail

sms_fail

License Limit        

email_fail

sms_fail

Mailbox Send Receive Quota Full

email_fail

sms_fail

Service Event

email_fail

sms_fail

Other

email_fail

sms_fail

Google Apps

Account Status

email_fail

sms_fail

Idle Account

email_fail

sms_fail

License Limit

email_fail

sms_fail

Mailbox Send Receive Quota Full

email_fail

sms_fail

Service Event

email_fail

sms_fail

Other

email_fail

sms_fail

To setup alerting go to Settings, Alerts, Alert Policy on the Dashboard and choose the Service Alerts tab in the Edit Alert Policy dialog.

Configure the Default Settings for each service by ticking the radio under the required alert types and click OK once complete to apply. The Alerts will then be sent to the Alert Routing addresses for that Client.

app_ctrl_alert_drop        

* Inbound Mail Delivery Issues are those that would cause the mail services to queue (DNS resolution problems, network connectivity problems, or temporary 400-level errors from the customer mail server).

* Sync Service alerts are for Active Directory synchronization issues only.