Remote Monitoring & Management Help

Problems and Client Views

The following options are available in both the Problems and Client views

Search and Filters

Look for a specific item or limit the results using Search or Filter android_filter

Depending on the device type the following filters are available:

Servers

Workstations

All Servers (Client view only)

All Workstations (Client view only)

Problem Servers

Problem Workstations

24x7 Problems

24x7 Problems

Daily Safety Check Problems

Daily Safety Check Problems

Overdue Servers

Offline Workstations

Offline Servers

Device Details

In addition to its identification information (name, Site and Client) each Device displays its online and Check statuses.

Device Icon

Status

Chart

Check Status

Red

Overdue

Red

Failed

Grey

Offline

Amber

Cleared

Green

Online

Green

Passed

Press a device for additional information including OS (Operating System), Agent Version, Last Response, Last Reboot.

Additional subsections are also available for Checks (number and status), Tasks, Outages, Notes and Assets. Simply press a sub-section to display its details.

If Take Control is enabled on a device, press the Take Control button to initiate a connection (this requires the corresponding Take Control Viewer app).

Checks

In addition to its identification information (type and name) each Check displays a status indicator.

Status Indicator

Status

Red cross

Failed

Yellow tick

Soft failure (Check specific, indicates that although the Check is in the failed state, its alerting threshold was not exceeded)

Amber tick

Cleared

Green tick

Passed

Press a Check for additional information including its Description, Extra details (where available), Status, Date the Check last ran, Consecutive Fails and alerting behavior - whether Email Alert and SMS Alert are configured.

Clear Check

Press the Clear Check button mapps_andoird_clear_checkto clear a failing Check. This action marks the Check as an acknowledged pass (amber tick) on both the RMM App and Dashboard.

Where Prompt for notes when clearing failed checks is enabled for your account (in the Dashboard go to Settings, General Settings, Notes), the user must enter notes when clearing a Check. Entered Notes are available in the RMM App, Dashboard and Reports.

Add Note

In Check info, press the Add Note button mapps_android_add_note to create a Public or Private note against the selected Check. Entered Notes are available in the RMM App, Dashboard and Reports.

Tasks

Lists all the Tasks currently configured on the device.

Press a Task to display its Task info. Description, Extra information, Status, Date the Task last ran and the Type: Scheduled Task

Status Indicator

Status

Red

Failed

Grey

Other - Added or Edited Task is in the awaiting synchronization or first run state

Green

Passed

Outages

Displays the Check failure history for the device.

Press an Outage to display the Outage info. Description, Start and End date and time, Duration (where known), Check (press the Check to open the Check Info dialog) and initial Cause of failure.

Status Indicator

Status

Red cross

Check is currently in the failed state

Amber Cross

Outage was marked as acknowledged on the Dashboard

Green tick

Check is currently passing

Notes

Lists the Notes recorded against the Device at both the Device (managed from the Dashboard) and Check level (managed from the Dashboard or RMM App).

Press a Note to display its Notes info. Public and/or Private Notes (where populated).

Assets

The Assets section contains information on the hardware and software installed on the device.

Press the Assets button to display the Device Name, its Role, when it was Last Scanned, its IP and MAC addresses along with sub-sections for Hardware, Software, Licensed Software, Hotfixes and Updates.

android_problems2 android_deviced android_deviced2 android_checks android_check