Remote Monitoring & Management Help

Google Android App - Legacy

Getting Started

The Google Android app may be used to manage Clients from a Google Android device [running 2.1 (Eclair) or later], retrieving the status of the machines, checking the asset information and clearing (acknowledging) failed checks.

Please note that this version of the Android app is no longer supported or available from the Google Play store. To monitor your Dashboard from an Android device, we would suggest installing the new Remote Monitoring & Management app.

Configure the app

The app uses the same settings as the Wall Chart which determines the which failing checks will be included in the default Problems view as well as the frequency the data should be automatically refreshed.Each app operates independently so its configuration may be altered without affecting the Wall Chart or other copies of the app and these may be altered at this stage or later by selecting Settings.

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Manage monitored devices from the Google Android app

After the settings are entered and accepted, the app will begin retrieving data for ALL of clients, sites and devices.

Depending on the current connection speed and the number of devices this may obviously take some time. As such if navigating to a device where the data is not yet available it will be fetched at that time, but there may be a slight delay as this loads. Any information retrieved from a device is cached so future navigation should be quicker.

The data for each device is refreshed according to the Autoreload setting (achieved manually by using the Refresh option available from the Google Android menu button where Autoreload / Enabled is Off or where you wish to force a reload).

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Please note, the above images display the additional options available from the Google Android device's menu button.

The default view for the app is Problems which, like the Wall Chart, shows all devices currently experiencing problems (in accordance with the configuration Step 3 above). From the Problems view it is possible to browse all of the Servers or Workstations at each Client from the relevant tab or via the additional options Google Android menu button.

The Clients themselves are selectable when in the Server or Workstation section. Simply click on the Google Android menu button to display the additional options, choose Clients and from the roller select the required Client clicking Done once complete to display their relevant devices.

When viewing any server or workstation, all information available in the Dashboard for outages, checks, notes, automated tasks as well as hardware and software asset lists are accessible in the app.

It is also possible to clear failed checks as well as leave a Dashboard Note against the acknowledged check (where configured).

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The ability to clear checks is enabled by default, but if this feature is unavailable in the app please ensure it is not disabled in the Dashboard in Settings, General Settings, Check Clearing.

To leave a Dashboard Technical and Client Facing Note when clearing the check from the app, ensure the option toPrompt for notes when clearing failed check is enabled in the Notes section available from Setting, General Settings.

Notes

The Google Android device's back button may be used to return to the previous screen

Additional options are available for the Problems, Servers and Workstations sections as well as the for the device itself from the Google Android device's menu button.

Please note that this version of the Remote Monitoring and Management app does not support Take Control (SolarWinds) connections.