Remote Monitoring & Management Help

Configure Additional Device Security

With the release of RMM app version 1.1.0 we have introduced the ability to utilize the device's inbuilt security options and set a passcode or fingerprint scan to sign-in. Where enabled, these authorization methods are also required to validate a Take Control session from the app.

Initial RMM App Sign-in

  1. Open the RMM app
  2. Enter your username and password
  3. Populate the Security Code if Two Factor Authentication is enabled for your account
  4. In the Device security dialog choose from the device supported options: Use Fingerprint or Create Passcode
  5. Configure the chosen security option (if required)

Settings

  1. Open the RMM app
  2. Enter your username and password
  3. Populate the Security Code if Two Factor Authentication is enabled for your account
  4. Press the menu button or swipe-in from the left
  5. Go to Settings
  6. Select from the available sign-in methods:Use Fingerprint or Create Passcode
  7. Configure the chosen security option (if required)

Change or Disable Additional Device Security

  1. Sign-in to the RMM app
  2. Press the menu button or swipe-in from the left
  3. Go to Settings
    1. Change: select a different security option and configure
    2. Disable additional device security: exit out of the Settings dialog

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