Amend Linux Monitoring Agent Settings, Checks and Default Alerts from the Dashboard

Any Linux Agent changes (settings, add or edit Checks) are configured from the Dashboard.

Agent Settings

Access the Edit Device dialog by double or right-click on the device in the north pane of the Dashboard. This dialog is also available by highlighting the device then Edit, Edit Device or from the Server drop-down Edit Device.

From the Edit Device dialog it is possible to change the following:

General Settings

Site and Device information - Site association as well as the server description

Check Frequency both the 24x7 and Daily Safety Check run times

Offline Mode*– handling of alerts where the device undergoes a managed shutdown

Maximum Offline Duration - where Offline Mode is selected, choose how long before an offline server is marked as overdue and an alert generated (depending on the configured Alerting behavior).

Overdue alert settings –  the number of Agent cycles before a server is reported as overdue

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Checks

For the Linux Agent it is only possibly to manage the Checks from the Dashboard via the Checks drop-down in the central information pane.

Where a Check is added or edited the new settings are downloaded to the Agent the next time it communicates back to the Dashboard and applied when the Check runs. The Dashboard reports the current status of the Check, Awaiting Synchronization, Awaiting First Run etc.  If deletion is selected, the check is immediately removed from the Dashboard with the new settings downloaded the next time the Agent reports back.

Add Check: Select the target devices in the north pane then in its Checks section go to Add Check and choose either Add 24x7 Check or Add DSC Check, depending on the Check type.  Select and configure the check as required, exiting out via OK to save changes.

Edit Check: select the check in the lower pane and from the Checks drop-down (or right-click on the check) Edit Check. Amend the settings then OK to save changes.

Delete Checks: select the desired check(s) in the Checks tab - click an individual or Check or multi-select a number of Checks using Shift and left-click for a range, Control and left-click for specific Checks - then from the Checks drop-down (or right click on one of the selection) - Delete Checks. Verify the correct Checks are selected in the returned Delete Checks dialog then enter the password of the account you have logged on to the Dashboard under to confirm deletion and OK to remove. Where incorrect Checks are selected click Cancel to exit the deletion process.

Manage Checks on multiple devices

It is possible to manage checks on multiple machines. This can be achieved by clicking on the Multiple Devices box when in the check settings dialog (Add Check), by selecting the check and Edit Checks Like This or Delete Checks Like This from the Check drop-down or if adding multiple checks File, New Check.

From the Multiple Checks dialog select the applicable devices in Apply To and configure the Check in the north pane, OK to save changes.

Add Check (Single) and Edit Check

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Multiple Devices (Add or Edit Dialog) and Multiple Checks Dialog

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Check Alerting Behavior

Add or Edit Check

As well as configure the thresholds etc, the Add and Edit Check dialogs include the option to setup the Alerting behavior for each Check.

Click Alert Settings then decide on whether to receive Outage Alerts and / or Recovery Alerts as emails,  SMS or leave blank for no Alerts.

Outage Alerts and Recovery Alerts

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In addition to selecting the format the Check notifications will take, this menu also includes the option to configure their recipients via Alert Routing.

From the drop-down opt to send to the default recipient (Use Parent) or select On to customize the recipient for this Alert entering the Office Hours, Out of Office Hours address as well as whether to Send Check IDs in the Email Headers (this adds our identification information for the Check, Device and Site to the email header).

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Alert Settings

Once the Check is added its Email and SMS options are also available in the south Checks pane of the Dashboard. Click on the Alert Columns to display, then select any of the available Alert formats: Outage Email Alert, Outage SMS Alert, Recovery Email Alert, Recovery SMS Alert.

This adds the relevant columns in the south pane then simple select or deselect the required Check alerting option.

To hide any of the alerting column simply deselect the option from the Alert Columns drop-down.

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Default Alert Settings

Rather than amend each Check's notification settings manually the Dashboard includes the facility to configure the default alerting behavior for newly added Checks.

The default Server and Workstation Alerts setting are accessed through Settings, Alerts, Alert Policy, Server Alert Settings.

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From here the option for each check is that no Alerts are generated None (blank), only Email, only SMS or both Email and SMS.

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Existing Checks

To roll these settings out to existing Checks and replace their current settings; configure the Alert settings as required, enable the tickbox under the Update column against the required Checks and click Apply.

Whether the Alerts are configured for new or existing Checks, the notifications are sent to the recipients configured in Alert RoutingSettings dialog available from Settings, Alerts, Settings

*The If deviceis shutdown then automatically go OFFLINE option should not be enabled where a device is constantly running and any shutdowns may be indicative of a problem.