Allow pop-ups for Autotask

Autotask tickets open in a pop-up window and to ensure these are not blocked by your browser or ad-blocking software, we would suggest allowing pop-ups from the Autotask domain.

Pop-up handling depends on the browser. Some may display a message, others a blocked notification in the address bar which when clicked allows you to add an exception to the specific URL or website.

The following examples cover allowing a web site in the browser's settings menu.

Chrome

  1. Launch Chrome
  2. Click on the vertical ellipsis button (⋮)
  3. Go to Settings
  4. Under Privacy and security expand Pop-ups and redirects
  5. Click Add in the Allow area
  6. Enter the Site and click Allow

  7. Once added, use the vertical ellipsis against the allowed site to manage

Please visit Allow or block content settings for certain sites for further information on pop-up management in Chrome.

Firefox

  1. Launch Firefox
  2. Click the menu button ff_menu
  3. Go to Options > Privacy & Security and scroll down to Permissions
  4. Click Exceptions against Block pop-up windows
  5. Enter the Address of web site and click Allow
  6. Click Save Changes to apply

Please visit Pop-up blocker settings, exceptions and troubleshooting for further information on pop-up management in Firefox.

Microsoft Edge (Chromium)

  1. Launch Microsoft Edge
  2. Click on the horizontal ellipsis button (...) in the top right corner of the browser, and then click Settings
  3. Go to Site permission and expand Pop-ups and redirects
  4. Click Add in the Allow area
  5. Enter the Site and click Allow
  6. Once added, use the ellipsis against the allowed site to manage

Microsoft Edge (Pre-Chromium)

The pre-Chromium version of Microsoft Edge does not support per-website pop-up exclusions. Pop-ups are either blocked or allowed

  1. Launch Microsoft Edge
  2. Click on the ellipsis button (...) in the top right corner then choose Settings
  3. In the Advanced settings section click View advanced settings
  4. Go to the Block pop-ups section and change the switch to Off

Safari

Safari for macOS does not support per-website pop-up exclusions. Pop-ups are either blocked or allowed

  1. Open Safari
  2. In the Safari menu select Preferences... then choose Security
  3. Uncheck the Block pop-up windows option

 

Please note, we are not responsible for the content of external sites.