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Alerting

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To alert you to any problems, an email and/or SMS notification can be sent when the Check fails and subsequently reports back in.

 

You can setup the default alerting behaviour or choose how individual Check notifications are handled when adding or editing Checks on the Dashboard (including multiple devices), or from the Checks south pane.

 

The following icons are used to represent the alert types:

 

Icon

Indicator

email_fail

Email Outage - Check Failure

email_recovery_icon

Email Recovery - Check Passed

sms_fail

SMS Outage - Check Failure

sms_recovery

SMS Recovery - Check Passed

 

Configure Default Alert Settings

Can be used in conjunction with Monitoring Templates (Windows and Macs) to ensures that both the Check configurations and alerting mechanisms match your requirements.

 

1.Login to the Dashboard
2.Settings
3.Alerts
4.Alert Policy
5.Server Alerts or Workstation Alerts to lists all available Checks based on Operating System and frequency
6.Enable (or disable) the Alert type box(es) against the appropriate Checks to configure the alerting behaviour for newly added Checks
7.Once configured these settings will only apply to newly installed devices or newly added Checks, to roll these default configurations out to existing Checks and replace their current settings:
a)Enable the tickbox under the Update column against the required Check
b)Click Apply
8.OK to save and apply

 

Checks tab

1.Select a device in the north pane
2.Go to Checks in the south pane
3.Click Alert Columns
4.Tick the columns to display
5.Use the tick boxes to enable the required type of Alerting for each Check
6.Save Changes to apply
7.Click Alert Columns
8.Tick the columns to hide

 

 

Alert Policy

Edit Alert Policy

new_settings_alerts

new_alert_server_default

Checks Tab

checks_tab_alerts