Remote Monitoring & Management Help

Take Control from Accelo

Where Take Control or TeamViewer is installed on a device it is possible to connect directly from the Request queue. Select an Alert and choose Take Control from the More drop-down to initiate the connection. Please note that the TeamViewer Integration is only available for Windows devices.

al_take

Please disable any browser pop-up blockers for your Accelo site to ensure the one-use Take Control connection file (*.tvc) is successfully downloaded