Remote Monitoring & Management Help

Test all checks and Start monitoring this device

Double Check

After configuring the 24x7 and Daily Safety Checks the next step is to Test all checks available in the Double Check section. This is used to quickly identify any failing Checks before they are uploaded to the Dashboard. Use the Back button to navigate to the failed Check type (24x7 or Daily Safety Checks) then Configure Checks to amend. Once the changes are complete use Next to go to the Double Check section and rerun Test all checks to determine whether the problem was alleviated.

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Click Next once satisfied to proceed.

Start monitoring this device

The Start monitoring this device now section contains the Summary Details for the installation include the Device name, Client/Department and Site it is registered under along with the number of configured 24x7 and Daily Safety Checks.

Click Start Monitoring Now then choose the logon account the Advanced Monitoring Agent will run under.

Agent Service Login

By default, the Agent will run as the Local System Account and will offer this as the main option; although any valid system account can be used and is selectable from the Username drop-down.

Enter the Password associated with the selected Username (if required) and to ensure the credentials are valid, these are verified by the Agent when OK is clicked.

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Please note, in some instances it may be necessary to run the Agent using an account with enhanced privileges and this can be achieved post-installation by changing the Log on account for the Advanced Monitoring Agent service.

Congratulations, this device is now being monitored

Entering the Agent Service Login credentials completes the Agent installation and selecting Finish in the Congratulations, this device is now being monitored dialog closes the wizard and opens the Agent console.