Remote Monitoring & Management Help

Agent Communication URLs

Firewalls

Depending on the company's security policy a firewall or other web monitoring software may be deployed to filter internet connections. As such, and to avoid any potential Agent communication issues, we would suggest whitelisting the following URLs in the firewall or software over ports 80 and 443.

Deep Packet Inspection

The network’s firewall or Virtual Private Network (VPN) may incorporate Deep Packet Inspection (DPI), an intelligent firewalling feature designed to examine all network traffic (including SSL) that passes through the firewall.

DPI examines all elements of these data packets and depending on the aggressiveness of this inspection, it may potentially interfere with the operation and performance of our Agent and associated modules by blocking of delaying communication with our systems.

To avoid DPI interfering with our systems, we would suggest adding a rule to exclude or disable DPI for our traffic (where DPI is enabled on the firewall).

These configuration settings vary from vendor to vendor and are documented in their support material.

Web Protection and Packet Inspection

Despite the duplicate inspection of each packet, the use of two packet inspectors (including Web Protection) on the same network should not significantly impact on performance if the inspectors use different drivers.

However, conflicts will occur if both inspectors attempt to use the same driver to examine the packets. Due to the potential performance issues, we would recommend disabling Web Protection on those networks where the DPI component leverages the same driver as Web Protection.

Agent Upload URLs

All Agents, regardless of Operating System, report back to the Dashboard over the relevant upload* URL for their territory and download any Agent or Feature updates from the Agent and Feature Downloads address for their region.

We have introduced load-balancers for the agent upload endpoints for the regions listed below. If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic going from the Agents to the Agent endpoints, then please make sure the relevant IP addresses are added to your firewall whitelist.

Agent and Feature Downloads

To provide consistent, high availability and high speed downloads of the Agent and other supporting software we utilize Amazon's CloudFront Global Edge Network for multiple geographically located download addresses.

This Agent and features download address is served by a range of IP addresses (making use of the full capability of Amazon's delivery network) and if you need to whitelist their IP addresses in your firewall; the current set of Amazon IP addresses are available from https://ip-ranges.amazonaws.com/ip-ranges.json; simply filter for entries marked CLOUDFRONT.

Please note that CloudFront is strictly used for downloading software only, it is not used in any other capacity to receive or host data.

Windows and Mac Agent

The Monitoring Agents (from Window Monitoring Agent 9.10 and Mac Agent 2.0 onwards) utilize an improved Check component which primarily communicates to our servers over cannonball-*-push.logicnow.us and checks-*.system-monitor.com. To facilitate the successful operation of these Agents, please ensure the below URLs are reachable from any devices these Agent are installed on.

Territory Agent Upload URLs Load Balancing Servers: IP address Agent and Feature Downloads Windows and Mac Monitoring Agent Windows and Mac Monitoring Agent Windows Antivirus Update Check
Outbound (to our service) Inbound (from our Service) (from Windows Monitoring Agent 10.6.0)
Americas upload1.am.remote.management 23.253.100.6 23.253.73.37 rm-downloads-us.logicnow.com checks-api.us.system-monitor.com cannonball-us-west-2-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
  upload2.am.remote.management 162.242.144.69 104.130.134.241        
  upload3.am.remote.management            
  upload4.am.remote.management            
 
Asia upload1asia.system-monitor.com 119.9.92.78 119.9.92.132 rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com cannonball-ap-southeast-2-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
  upload2asia.system-monitor.com 119.9.95.42 119.9.93.99        
  upload3asia.system-monitor.com            
  upload4asia.system-monitor.com            
 
Australia upload1.system-monitor.com 119.9.144.144 119.9.134.30 rm-downloads-apac.logicnow.com checks-api.apac.system-monitor.com cannonball-ap-southeast-2-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
  upload2.system-monitor.com 119.9.144.145 119.9.134.32        
  upload3.system-monitor.com            
  upload4.system-monitor.com            
 
Europe upload1europe1.systemmonitor.eu.com 134.213.138.171 134.213.138.146 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2europe1.systemmonitor.eu.com 134.213.138.234 134.213.138.180        
upload3europe1.systemmonitor.eu.com   134.213.138.185        
upload4europe1.systemmonitor.eu.com            
 
France (FR) upload1france.systemmonitor.eu.com/ 134.213.138.171 134.213.144.44 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2france.systemmonitor.eu.com 134.213.138.234 134.213.152.114        
upload3france.systemmonitor.eu.com   134.213.113.83        
upload4france.systemmonitor.eu.com            
 
France1 upload1france1.systemmonitor.eu.com 134.213.138.171 134.213.144.21 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2france1.systemmonitor.eu.com 134.213.138.234 134.213.144.28        
upload3france1.systemmonitor.eu.com            
upload4france1.systemmonitor.eu.com            
 
Germany upload1germany1.systemmonitor.eu.com 151.106.74.28 151.106.74.9 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-central-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2germany1.systemmonitor.eu.com 151.106.74.29 151.106.74.10        
upload3germany1.systemmonitor.eu.com   151.106.74.11        
upload4germany1.systemmonitor.eu.com   151.106.74.12        
 
Ireland upload1ireland.systemmonitor.eu.com 134.213.138.171 134.213.112.209 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2ireland.systemmonitor.eu.com 134.213.138.234 134.213.112.249        
upload3ireland.systemmonitor.eu.com   134.213.113.124        
upload4ireland.systemmonitor.eu.com            
 
Poland upload1poland1.systemmonitor.eu.com 134.213.138.171 134.213.144.8 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2poland1.systemmonitor.eu.com 134.213.138.234 134.213.152.193        
upload3poland1.systemmonitor.eu.com            
upload4poland1.systemmonitor.eu.com            
 
United Kingdom upload1.systemmonitor.co.uk 146.177.9.76 162.13.179.201 rm-downloads.logicnow.com checks-api.emea.system-monitor.com cannonball-eu-west-1-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2.systemmonitor.co.uk 146.177.9.77 134.213.205.50        
upload3.systemmonitor.co.uk   134.213.205.16        
upload4.systemmonitor.co.uk   134.213.219.26        
 
United States upload1.systemmonitor.us 174.143.64.134 148.62.62.20 rm-downloads-us.logicnow.com checks-api.us.system-monitor.com cannonball-us-west-2-push.logicnow.us https://dg5bj97jvb67q.cloudfront.net
upload2.systemmonitor.us 64.39.17.72 148.62.62.21        
upload3.systemmonitor.us 174.143.64.135          
upload4.systemmonitor.us 72.32.115.136