Remote Monitoring & Management Help

Asset and Inventory Tracking

Assets are the most critical element of any business, and with the addition of Asset and Inventory Tracking you can enhance your already first class monitoring service even further as Asset Tracking provides the opportunity to create an inventory of your client's Windows (from Monitoring Agent 8), Mac and Linux devices.

To get up and running with Asset Tracking, install the Agent on the device. Once this process is complete the agent then runs an asset scan to collate the hardware and software information from the local machine and upload the results to the Dashboard.

Once uploaded to the Dashboard the Asset Inventory information is available from the dedicated Asset Tracking Dashboard, in the device's Monitoring and Management south pane Assets tab with basic information on the device (Operating System, CPU. memory, Windows Serial Number, Product Key) listed in the Device's south Summary tab.

Asset information is also available from the Asset Tracking Reports: Modification Reports, Software License Report, Client Inventory Report and XML & SQL Data Dumps.

Create Software License Groups to identify where a client exceeded their product licenses or create a Banned Software Group where any occurrence of the offending product is recorded as a failure.

Windows Installed Hotfixes and Installed Updates are discovered as part of the software scan and can be used to determine whether the devices requires a Microsoft update.

Add custom fields to record information such as the care pack numbers, contract renewal and warranty expiry dates, making your asset administration easier.

Asset Tracking information can also prove to be a useful troubleshooting tool when identify whether a change to the systems hardware or software configuration has led to an issue. For example, the installation of incompatible software or the removal of required software.

The Asset Tracking scan runs once per day (at a random time before 11:00 local time on the machine) polling various indicators including WMI (MsiGetProductInfoW) and the registry (Microsoft/Windows/CurrentVersion/Uninstall/) in Windows to compile the inventory information.

The Asset Tracking hardware and software inventory information is only uploaded where a change is detected on the device. As such any reference to Last Modified on the Dashboard reflects when this updated data was uploaded, as opposed to the last scan on the local machine.

The Asset Tracking Dashboard and associated Reports will show the hostname of the device rather than the Monitoring and Management device name that may have been assigned when installing the Advanced Monitoring Agent in server mode.

Dashboard user access to, and usage of this feature is dependent upon the permissions associated with their role.

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